Flowdesk: A Flow-based support platform designed for event-based organizations.

It's not just "make the UI simpler" but "make a day-one hire perform like a veteran on this task, every time."

App Overview

Flowdesk is a set of microservices that acts as a platform for breaking down complex business processes into guided workflows. It's designed for event-based organizations, such as those that run conferences, festivals, or other large scale events. Guest check-in/out, agent management, membership tracking, and many other critical tasks are given a consistent and streamlined workflow that just feels good to use.

The approach that Flowdesk takes is trying to collapse the gap in time it takes to perform tasks between a novice agent and an expert one. Two agents doing the same check-in shouldn't take 90 seconds and 6 minutes. Flowdesk as a product seeks to compress that spread in variance.

As an objective it is measurable, demonstrable, and directly tied to money (labor cost, queue length, guest satisfaction, throughput per desk). It's all about time-to-task and its variance - not just the average.

It's not just "easy software. It's not just "make the UI simpler". It's "make a day-one hire perform like a veteran on this task, every time."

Preview: Flowdesk Development Site

Private Repository

This is a real product that is in development. The source code is not public, but the platform may soon be available as a service or for licensing. Please contact me for more information or exceptions to this.

A real-world solution for event staff and volunteer management.